Responsible gambling

As part of our commitment to responsible gaming practices, we provide the following tools and resources to help you manage your online gaming experience.

Deposit Limits: You can set a deposit limit for yourself, which will prevent you from exceeding that amount. To do this, please visit our Responsible Gaming page.

Time-Outs: A time-out allows you to take a break from playing and prohibits access to the website for a specified period of time (7 days). You can initiate a time-out at any time by contacting customer support.

Self-Exclusion: Self-exclusion is an option that allows you to close your account temporarily or permanently, thereby restricting access to all games. This should only be used if you feel that online gaming has become problematic for you and requires professional help.

If you wish to self-exclude yourself from playing at Fantasino, please contact customer support. Please note that a minimum of 72 hours will pass before the self-exclusion takes effect.

Additional Responsible Gaming Tools

• A cooling-off option (7 days): This allows you to take a break and cool off without having your account closed.
• Reality checks: These help you monitor your gaming activity and take breaks when needed. You can adjust reality check frequency in your account settings.
• Withdrawal limits: If you feel that you need to limit the amount of money you can withdraw, please visit our Responsible Gaming page.

Seeking Help

If you are concerned about your online gaming habits or would like additional information on responsible gaming tools and resources available for Canadians:

• Check out the websites:
  • GamTalk
  • ConnexOntario (for Ontario residents)
  • ProblemGambling.ca (provincial resources)

Responsible Gaming Links

Below are some useful links to help you manage your online gaming experience.